Audience 360 & Trend Insights

At Nike, the maxim was drilled in: The consumer decides. It’s not just a tagline—it’s a way of thinking. That mindset lives at the core of Watson’s process. We don’t design in a vacuum or guess at what people want. We ask. We listen. We learn. And then we build brands, campaigns, and experiences that actually move people—because they’re shaped by people.

Our Audience 360 approach combines quantitative, qualitative, and primary research methods with cultural and category insights to paint a full picture of who your audiences are, what they value, and how they behave. Whether we’re mapping a buyer journey, field-testing a prototype, or uncovering emerging trends in your industry, the work starts with the people you’re here to serve.

Audience 360 & Trend Insights

At Nike, the maxim was drilled in: The consumer decides. It’s not just a tagline—it’s a way of thinking. That mindset lives at the core of Watson’s process. We don’t design in a vacuum or guess at what people want. We ask. We listen. We learn. And then we build brands, campaigns, and experiences that actually move people—because they’re shaped by people.

Our Audience 360 approach combines quantitative, qualitative, and primary research methods with cultural and category insights to paint a full picture of who your audiences are, what they value, and how they behave. Whether we’re mapping a buyer journey, field-testing a prototype, or uncovering emerging trends in your industry, the work starts with the people you’re here to serve.

Research-Driven Strategy, Designed for Action

Surveys and sentiment tools help us capture where your audience stands—how they feel, what they need, and what drives (or blocks) decision-making. We run customer satisfaction and brand awareness surveys, usage and attitudinal studies, purchase intent polling, and rapid panel testing. On the qualitative side, we collect open-ended feedback, emotional associations, and resonance signals that surface how people connect to your story.

For deeper exploration, we lead focus groups, diary studies, ethnographic research, and moderated user testing—guiding teams to insights that surface from context, not just clicks. This extends into co-creation workshops, stakeholder interviews, and behavioral tracking methods that reveal unspoken patterns and needs. Take a deeper look at our primary research.

We also dig into the secondary layer—auditing competitors, analyzing market landscapes, listening to cultural shifts, and decoding data from tools like SimilarWeb, GWI, and industry analysts. Our research stack is expansive, but always focused. The goal is to gather what’s useful and filter out the noise. Learn more about our secondary research.

From Insight to Narrative

Data without a story is just static. We translate research into action through persona development, journey mapping, and psychographic profiling. We build user archetypes, identify their motivations and friction points, and map communications to where they are—emotionally and behaviorally. From first exposure to brand advocacy, we show how to meet people where they are and earn the right to take them further.

Our cultural trend work extends this lens even further. We track early signals in media, behavior, language, and aesthetics—shaping brand and content direction with cultural relevance. This is where MacroTrend insight meets practical brand evolution.

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The wider the lens,
the sharper the view.

By intention, we work across industries—because depth matters, but so does breadth. Range fuels fresh thinking. Creative tension sparks better questions. And curiosity? That’s where the breakthroughs begin.

It's different here.

From Portland to Bend, Seattle to Sausalito—our teams are spread across the West Coast, nestled between forests, surf breaks, and the occasional volcano. The kind of landscape that fuels bold ideas and creative mischief.

Let's start at the beginning...

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